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Customer Service

Shipping & Delivery

Urban Trend takes care of your order shipment on time and through standard mode of delivery. We have best logistic service provider as a partner so that your order reaches you with no over-waiting expectations.


Privacy & Security

Urban Trend ensures that all your tangible and intangible data are been protected.  We believe in customer data protection and we have measurable sources like SSL ( Secure Socket Layers) executed for the same.


Returns & Replacements 

We believe in no question asked returns policy for unstitched, unaltered products. If you are not happy with the product you purchased from, you may request us to return the product within 7-Days of receiving it. 

*Customized / custom stitched products are not part of return or replacement.



Ordering in is very much simple. You just need to scroll the wholesome categories and pick your right choice. You can even add your choice-able product to wishlist for future ordering.


Payment, Pricing & Promotions

Urban Trend offers you multiple payment options. Whatever your online mode of payment, you can rest assured that Urban Trend trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Debit/Credit card, Internet Banking, Cash on Delivery and UT- Wallet to make your purchase.


Urban Trend Wallet

Urban Trend Wallet a special service for the customers who are generous with online shopping and want to avoid cash transaction. The amount credited by you in UT-Wallet will be used when you buy a product from Urban Trend. When it comes to return of a product, the amount for the same will be refunded in UT-Wallet.


Updating Account Information

Once you are registered as a customer, you get your own dashboard to make changes on your provided information variable in time when required.